Refund policy

Return and Refund Policy

We do not accept product returns. All sales are final. Refunds are not available for change-of-mind purchases, unwanted items, incorrect size selection, or any other reason unrelated to a defective, damaged, deficient, incomplete, or incorrect product.

If you receive a product that is defective, damaged, deficient, incomplete, or different from what you ordered, please contact us at bromm203@gmail.com as soon as possible after receiving your order so that we can review the issue and make it right.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the product is defective, damaged, deficient, incomplete, or if you receive the wrong item.

We may ask you to provide photographs, videos, or other information showing the issue so that we can evaluate the product.

If the product is confirmed to be defective or deficient, we will process a full refund of the purchase price. The product does not need to be returned unless otherwise required by applicable law.

Exceptions / Non-Refundable Items

Because we do not accept returns, refunds are not available for products that are simply unwanted or no longer needed.

Refunds are also not available for:

  • Change-of-mind purchases
  • Incorrect size or preference selected by the customer
  • Products that have been used, altered, or damaged by the customer
  • Sale items, except where the product is confirmed to be defective or deficient or where applicable law requires otherwise
  • Gift cards

If you have questions or concerns about your specific order, please contact us at bromm203@gmail.com.

Exchanges

We do not offer exchanges or product replacements.

If your product is confirmed to be defective, damaged, deficient, incomplete, or incorrect, we will process a full refund in accordance with this policy.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have statutory rights to cancel or return your order within 14 days for any reason and without justification, in accordance with applicable consumer protection laws.

Nothing in this policy is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.

Refunds

If your product is confirmed to be defective or deficient, we will notify you that your refund has been approved.

Approved refunds will be for the full purchase price and will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at bromm203@gmail.com.